Shipping Requirements

Shipping Requirements/FAQ

  • All orders with frozen goods will get shipped via 1-2 day shipping

  • All orders without frozen goods will be shipped via 2-3 day shipping

  • All order have a 2-5 day processing time

  • Shipping is $7 for orders without frozen goods

  • Shipping is $12 for order with frozen goods 

  • Free shipping over $100

Dry Ice Handling Instructions

 

 

Dry Ice Safety Rules:

  • KIDS: Never use dry ice without adult supervision. Dry ice can cause serious injury if not used carefully!!!

  • Never store dry ice in an airtight container. As the dry ice melts from a solid directly into a gas, the gas will build up in the container until it bursts. Sharp pieces of container will go flying all over the place. Make sure your container is ventilated!!! The best place to store dry ice is in a styrofoam chest with a loose fitting lid.

  • Do not touch dry ice with your skin! Use tongs, insulated (thick) gloves or an oven mitt. Since the temperature of dry ice is so cold, it can cause severe frostbite. If you suspect you have frostbite seek medical help immediately.

  • Never eat or swallow dry ice! Again, the temperature of dry ice is very, very cold. If you swallow dry ice, seek medical help immediately.

  • Never lay down in, or place small children or pets in homemade clouds. The clouds are made of carbon dioxide gas! People and pets could suffocate if they breathe in too much gas.

  • Never place dry ice in an unventilated room or car. Start the disposal process of the dry ice as soon as possible to prevent any damage. B&B is not responsible for any dry ice damage.

  • Do not place dry ice directly on countertops. The cold temperature could cause the surface to crack.

  • Leave the area immediately if you start to pant or have difficulty catching your breath. This is a sign that you have breathed in too much carbon dioxide gas.

  • Do not store dry ice in your freezer. It will cause your freezer to become too cold and your freezer may shut off. However, if you lose power for an extended period of time, dry ice is the best way to keep things cold!

Dry Ice Disposal 

  • When finished with the dry ice, unwrap and leave it at room temperature in a well-ventilated area. It will sublimate from a solid to a gas. DO NOT leave dry ice unattended.

  • We recommend letting the dry ice sublimate outside on the ground. May sure no children or pets can reach the dry ice.

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Cold Guarantee

We guarantee that your ice cream will be delivered in a cold condition. If your package arrives in a less-than-cool condition, please contact support@bbicecreamcandy.com within 24 hours of its arrival with the following to make a claim:
Customer Name and email from purchase
Order Number (from your confirmation) 
Photos & details of your package's condition upon arrival
Our team will review your claim and get back to you as soon as possible. Once approved, we can either remedy the situation with a replacement order, store credit value, or full refund.

B&B Ice Cream and Candy cannot be responsible for orders that could not be delivered as a result of the recipient not being home to accept the delivery. We can also deliver to an office address. We cannot deliver to PO boxes.

Image by Iwona Castiello d'Antonio

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